Thank you for purchasing with WellEmpire HK. We are committed to providing you with the best possible shopping experience. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns
1.1 Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. The return must be requested within three days of receiving your order.
1.2 Non-Returnable Items
Certain types of items cannot be returned, including:
- Gift cards
- Downloadable software products
- Personalized or customized items
- Perishable goods
1.3 How to Initiate a Return
To initiate a return, please contact our customer support at customercare@wellempirehk.com within the specified return period. Our team will guide you through the return process and provide you with a return authorization.
1.4 Return Shipping
Customers are responsible for the return shipping costs unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance.
2. Exchanges
2.1 Eligibility
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer support within three days of receiving your order.
2.2 Exchange Process
To initiate an exchange, please contact our customer support at customercare@wellempirehk.com. Our team will guide you through the exchange process and provide you with further instructions.
3. Refunds
3.1 Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a week.
3.2 Late or Missing Refunds
If you haven’t received a refund within the specified timeframe, please check your bank account first. If the issue persists, contact your credit card company or bank, as it may take some time before your refund is officially posted.
4. Contact Information
If you have any questions about our Returns and Exchange Policy, please contact us at:
WellEmpire HK International Limited customercare@wellempirehk.com 852-25710442
Note: This Returns and Exchange Policy is subject to change without notice. Please review it periodically for any updates.